Shipping Policy

Shipping within Singapore

We constantly seek to deliver the best coffee experience to you, whether it is at our stores or in your own home. Upon confirmation, all orders will be sent out and should reach you within 3-5 working days from your purchase date.

We provide free local shipping (without tracking) within Singapore for orders above SGD55.

Free Self-collection

For urgent orders, we would suggest doing a self-collection from our stores (free of charge). You may check out our stores' operating hours here. Do drop us an email at contactus.singapore@the-coffeeacademics.com first before making the trip down.

International Shipping

We aim to make this process as seamless as possible in the near future. In the meantime, please email us at contactus.singapore@the-coffeeacademics.com for shipping rates and an estimated delivery date (subject to custom delays).

Refunds / Exchanges

We do not provide refunds / exchanges for our retail coffee beans / tea products unless there are significant defects / damages. Should this happen, please email us at contactus.singapore@the-coffeeacademics.com within 7 working days of receiving your shipment.