Terms of Use

The Coffee Academïcs Sg Terms of Use

Updated: April 8, 2020

PLEASE READ THESE TERMS OF USE FOR THE COFFEE ACADEMÏCS SG DIGITAL CLUB CARD PROGRAM CAREFULLY. BY ACCESSING OR USING THIS PROMOTIONAL PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

These Terms of Use apply to your access to, and participation in, The Coffee Academïcs Sg Digital Club Card program (“Digital Club Card”). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with The Coffee Academïcs Sg for products, services or otherwise. The Coffee Academïcs Sg reserves the right to change, modify and/or terminate the Digital Club Card and/or these Terms of Use or any policy, FAQ, or guideline pertaining to the Digital Club Card at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to [https://www.the-coffeeacademicssg.com/terms-of-use], and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in the Digital Club Card confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies from time to time to understand the terms and conditions that apply to the Digital Club Card. If you do not agree to the Terms of Use, you must stop participating in the Digital Club Card.

The Digital Club Card is not targeted towards, nor intended for use by anyone under the age of 18. If you are between the ages of 13 and 18, you may only use the Digital Club Card under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Please read the Privacy Policy here carefully to understand how The Coffee Academïcs Sg collects, uses and discloses information about its customers.

The Coffee Academïcs Sg Program

The Digital Club Card is one way in which The Coffee Academïcs Sg endeavors to reward and thank loyal customers for patronizing at The Coffee Academïcs Sg stores. To enroll in the Digital Club Card and receive program benefits, you will first need to create a Digital Club Card in the “Wallet” of your phone (the Digital Club Card works in both iOS and Android) by registering and then activating and adding the Digital Club Card to your “Wallet”. “Activation” means that you have added the Digital Club Card to your Wallet on your phone.

The registration process may require that you provide the following information using the online registration form: first name, last name, email address, mobile phone number (all four required in order to receive all eligible benefits), birthday month and living location.

The Digital Club Card benefits are determined based on the amount of “spending” you made and the number of Tier Points that you earned through your spending with your registered and activated Digital Club Card. A “Tier Point” for the purposes of the Digital Club Card means each time you use your registered and activated Club Card for a transaction at a participating The Coffee Academïcs Sg store in Singapore only. At the moment you cannot use a Digital Club Card registered and activated in Singapore in any The Coffee Academïcs store outside Singapore. For each qualified purchase, you will receive one (1) “Tier Point” and one (1) “COÏN” for each SGD5 spent in Singapore, except during limited time promotions when The Coffee Academïcs may offer “Bonus Tier Points” and/or “Bonus COÏNS” on featured products and/or services. Both Tier Points and COÏNS are rounded down – e.g. when you spend SGD21, you will receive four (4) COÏNS, and four (4) Tier Points, uninclusive of Service Charge and GST. Tier Points are for promotional purposes only and have no monetary value. COÏNS can be used to purchase items at the participating The Coffee Academïcs Sg stores. These items include food, drink, and merchandise. One (1) COÏN has the same value as SGD0.20. The accumulated COÏNS are never paid out to the Digital Club Card holder in cash. If the Digital Club Card is no longer used for a period of six (6) months after the last purchase, and in any case of fraud or misuse, all accumulated COÏNS will expire automatically and by right, and the membership of the Digital Club Card holder shall automatically be cancelled. Any misuse of the Digital Club Card leads to immediate and definitive disqualification for any further membership or use of the Digital Club Card. The Coffee Academïcs Sg reserves the right to change the way “COÏNS” are spent and accrued at any time prior to notice of Digital Club Card holders.

The Coffee Academïcs Sg reserves the right to check the accuracy of the COÏNS and Tier Points granted, and to correct this number if it believes that mistakes are established, without the right for any complaint to be formulated on these grounds.

Currently, there are three (3) levels of benefits in The Coffee Academïcs Digital Club Card Program which are determined by the number of Tier Points that you accumulate during a twelve (12) months’ period. By registering and activating a Digital Club Card, you will be automatically enrolled into The Coffee Academïcs Digital Club Card White Level. Earn at least three hundred (300) Tier Points within the twelve (12) months’ period following your enrolment date to maintain your free of charge White Level. Earn at least five hundred (500) Tier Points within the twelve (12) months’ period following your enrolment date and you will proceed to the Gold Level. If you earn at least eight hundred (800) Tier Points within the twelve (12) months’ period following your enrolment date, you will qualify for the Black Level.

Once you reached a specific level within The Coffee Academïcs Sg Digital Club Card Program, you will receive the benefits that are applicable to that level only. However, you must continue to accumulate Tier Points in order to maintain your benefit level. After twelve (12) months’ from the enrolment date, The Coffee Academïcs Sg will give you your last level for the next twelve (12) months’ period. The level for the third twelve (12) months’ period will be based on the actual Tier Points earned during the second twelve (12) months’ period. After every twelve (12) months’ period from the enrolment date, your Tier Points balance will revert to zero.

To maintain the White Level, you only need to use your registered and activated Digital Club Card at least once per every 6 months’ period and you need to earn at least three hundred (300) Tier Points during every 12 months’ period.

To maintain the Gold Level, you must earn at five hundred (500) new Tier Points during each consecutive 12 months’ period following enrolment. If you do not obtain 500 Tier Points in 12 months you will be placed at the White Level of The Coffee Academïcs Digital Club Card Program and your Tier Points balance will revert to zero.

To maintain the Black Level, you must earn at least eight hundred (800) new Tier Points during each consecutive 12 months’ period following enrolment. If you do not obtain 800 Tier Points in 12 months, you will be placed at the Gold Level of The Coffee Academïcs Digital Club Card Program and your Tier Points balance will revert to zero.

Please note that COÏNS accumulated will only be valid for twelve (12) months from the date when you earned the COÏNS. You are also required to use the Digital Club Card at least once every six (6) months in order to prevent automatic expiration of the COÏNS. For example: You register and activate your Digital Club Card on December 5, 2020. Your spending will only be considered as qualified purchase from December 5, 2020 when you can start earning COÏNS and Tier Points. If you spend SGD50 on December 20, you earn ten (10) COÏNS and ten (10) Tier Points. Once you have earned five hundred (500) Tier Points within twelve (12) months after enrolment, you will be placed on Gold Level and entitled to Gold Level benefits. On 5 December, 2021, your Tier Points balance will revert to 0. However, the COÏNS you have accumulated will remain valid for twelve (12) months from earning.

In addition to Cash Points and Tier Points, the Club Card also offers Store Credit capability, allowing Club Card members to top up credit onto the Club Card for use later. Spent credit using the Club Card will accrue Cash Points and Tier Points. The minimum top up value is SGD100, which will provide the Club Card member with a Store Credit value of SGD110 (+10% extra). The other possible top up values are SGD200, SGD300 and SGD500, providing the Club Card member with a Store Credit value of SGD230 (+15% extra), SGD360 (+20% extra) and SGD625 (+25% extra) respectively. Store Credit is non-refundable.

Should the Digital Club Card member lose his/her phone, or should the phone with the activated Digital Club Card be stolen, The Coffee Academïcs Sg will make every effort to ensure that the COÏNS cannot be used, but The Coffee Academïcs Sg cannot be held liable in the event that it was not reasonably possible for it to fulfil its obligations. Under any circumstances whatsoever The Coffee Academïcs Sg is fully waived of any liabilities.

White Level

By registering, activating and adding The Coffee Academïcs Digital Club Card to your Wallet, you will automatically enter into the “White Level” of The Coffee Academïcs Digital Club Card Program. Apart from Flash Promotions that will be offered ad hoc, benefits may include:

Welcome Gift upon registration

Immediately after registering, activating and adding the Digital Club Card to your Wallet, you will receive a Welcome Gift of 20 COÏNS, allowing you to enjoy a free espresso. If your coffee of choice costs more than SGD4, you will have to pay the balance through any of the other payment mechanisms that The Coffee Academïcs offers.

Gold Level

After having accumulated five hundred (500) Tier Points in a 12 months’ period from enrolment, you will advance from the White Level to the “Gold Level” of The Coffee Academïcs Sg Digital Club Card Program. During each 12 months’ period when you reached and/or maintained the Gold Level, the benefits for Gold Level may include:

Birthday Gift on Your Birthday (valued at SGD20)

Your complimentary birthday item will be automatically loaded onto your account and will be available to you within your birthday month. You must present your Digital Club Card to the barista at a participating The Coffee Academïcs store in order to redeem your complimentary birthday item.

Black Level

After having accumulated eight hundred (800) Tier Points in a 12 months’ period, you will achieve the “Black Level.” During each 12 months’ period when you reached and/or maintained the Black Level, the benefits for Black Level may include:

15% off all merchandise

Birthday Gift on Your Birthday (valued at HKD200)

Miscellaneous

There are no membership fees associated with The Coffee Academïcs Sg Digital Club Card Program. However, to maintain White Level membership you need to earn at least three hundred (300) Tier Points in every 12 months’ period. The Coffee Academïcs Sg may introduce promotion programmes relating to The Coffee Academïcs Sg Digital Club Card Program whereby these Terms of Use may be varied as applicable to such programmes.

Your COÏNS, benefits and your Digital Club Card are personal to you, and unless explicitly permitted under these Terms of Use and/or rules of a promotional programme, may not be sold, transferred, assigned to, or shared with family, friends or others.

The Coffee Academïcs Sg reserves the right to terminate your account and/or your participation in The Coffee Academïcs Sg Digital Club Card Program if The Coffee Academïcs Sg determines in its sole discretion that you have violated these Terms of Use, or that the use of your account is unauthorized, fraudulent or otherwise unlawful.

The Coffee Academïcs Sg reserves the right to terminate, discontinue, modify or cancel The Coffee Academïcs Sg Digital Club Card Program at any time and in its sole discretion without notice of Digital Club Card holders.